Last Updated: 1st October, 2024

At Softway Technologies Limited ("Softway Finance," "we," "our," or "us"), your privacy is critically important to us. We are dedicated to protecting your personal and sensitive information and handling it responsibly. This Privacy Policy outlines the types of data we collect, how it is used, with whom it is shared, and how we keep it secure. By using our Softway Finance mobile application (the "App"), you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

Softway Finance collects several types of personal and sensitive data in order to provide you with a smooth and efficient experience. These types of data include but are not limited to:

a. Personal Information

This category includes personally identifiable information such as:

• Full Name: We collect your full name to identify and personalize your account.
• Email Address: We use your email to communicate with you regarding account-related notifications, updates, and customer support.
• Phone Number: Your phone number helps us provide customer support and validate important transactions.

b. Payment Information

• Bank Account Details: If you're using bank transfers through our app, we may collect your bank account number, sort code, and bank name to enable secure payments.
• Credit/Debit Card Information: Necessary data such as Card numbers, and expiration dates etc are collected when opting to make payments via cards.
• Billing Address: Your billing address is used for invoicing and verifying payment methods.

c. Location Data

The Softway Finance app collects your real-time location data using your device’s GPS to:

• Confirm your location during transactions to prevent fraud.
• Provide location-based services, such as finding nearby businesses or services.

Location data is accessed strictly when necessary for these purposes and is never shared without your consent

d. Device and Usage Information

We automatically collect information related to the device you are using, such as:

• Device Type: The model of your phone (e.g., Google Pixel, Samsung, Tecno e.t.c).
• Operating System: Whether you use Android, or other systems.
• App Interactions: How you interact with features, including which buttons are clicked and pages viewed. This information helps us improve the user experience.
• other unique identifiers such as but not limited to MAC address, IP address, IMEI number, IMSI number, SIM.

e. Transaction Data

When you use Softway Finance to conduct financial transactions, we collect transaction details, including:

• Amounts paid.
• Date and time of the transaction.
• Merchant name and services/products purchased.

We also collect transaction history to provide a seamless experience and to help with reporting, auditing, and customer service.

2. How We Use Your Information

The information we collect is used to enhance your overall experience with Softway Finance. Specifically, we use the data for the following purposes:

a. Providing and Enhancing Services

• We use your personal and financial information to process transactions securely and efficiently.
• Your location data helps us confirm your identity and reduce fraudulent activities.
• Device and usage information allows us to continually improve the app’s functionality.

b. Communications and Notifications

• We use your contact information (email and phone) to send transaction confirmations, service updates, and security alerts.
• From time to time, we may send promotional emails or surveys to gather feedback on new features.

c. Personalization

• We may use your data to customize the app experience for you. This could include tailored recommendations and relevant services based on your location or transaction history.

d. Analytics and Research

• We aggregate non-personal data to conduct market research and understand how customers use our app, allowing us to enhance user experience.

3. Data Sharing

We understand that your data is important and take measures to ensure it is only shared with relevant parties when necessary. Below is a summary of how and with whom your data may be shared:

a. Service Providers

We work with third-party service providers to:

• Process transactions.
• Send email communications.
• Provide customer support.

These service providers have limited access to your personal data and are required to not use or share it for any purpose other than fulfilling their contractual obligations to us.

b. Business Partners

• On occasion, we may share your data with trusted business partners to offer services that are integrated into our app. For instance, when you use the SoftPOS or LinkPay features, we may share transaction data with payment gateway partners.
• From time to time, we may send promotional emails or surveys to gather feedback on new features.

c. Compliance with Laws

We may disclose your data to law enforcement or regulatory bodies if required by law. This would typically occur in cases such as responding to court orders or complying with tax regulations.

4. Secure Data Handling Procedures

We implement advanced security measures to protect your personal and sensitive data. Some of the steps we take include:

• Encryption: All financial data transmitted through our platform is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Authentication: We safeguard user accounts and verify transactions.
• Data Access Control: Access to your personal data is limited to only authorized personnel and trusted partners under strict confidentiality agreements

5. Data Retention and Deletion Policy

We retain your personal and sensitive user data for as long as it is needed to:

• Provide our services to you.
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements.

Once your data is no longer necessary for these purposes, it will either be anonymized or deleted according to our internal data retention policies.

Account Deletion: If you wish to delete your account and associated data, you may request this by contacting us at info@softway.finance. We will respond to such requests within a reasonable time frame, and your data will be securely deleted, subject to any legal requirements.

6. Your Rights

a. Right to Access and Update

You can access, review, and update your personal information directly through the App’s account settings.

b. Right to Withdraw Consent

You may withdraw consent for the collection or processing of your data at any time, though this may affect your ability to use certain features of the App.

c. Right to Delete

You may request the deletion of your personal data by contacting us at info@softway.finance

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will notify you of any substantial changes through the App and update the "Last Updated" date at the top of this policy

Fraud prevention

We may process your personal data on the basis that we have a legitimate interest to prevent fraud and money laundering, and to verify your identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services you have requested. We may carry out fraud prevention checks using a fraud prevention database. If false or inaccurate information is provided, and/or fraud is identified, details will be passed to the Central Bank of Nigeria and the Economic and Financial Crimes Commission. Additionally, law enforcement agencies may access and use this information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us: